Flags, review and decisions
Does AI decide whether a candidate cheated?
No. The AI raises flags, a trained reviewer looks at each one and records a decision with a reason, and your institution makes the final call. An automated flag never fails a candidate or imposes a sanction by itself. Confirmed incidents go to a recorded committee decision, and there is no penalty before that. Read more about human review proctoring.
Can Proctorly guarantee no one cheats?
No proctoring product can, and we never claim to catch all cheating. We detect a published set of known threats, record what happened and tell you where our view ends, because a camera and a screen recording can’t see every way a candidate might get help. Our plain summary of what we can and cannot see covers each setup.
What does Proctorly watch for?
Known generative-AI tools, second devices in view, remote-access and screen-sharing tools, virtual machines, browser extensions, overlays and AI browsers. In a locked browser it also tracks tab, window and extra-monitor events, and on Windows an optional desktop agent checks the computer itself. Every signal goes to a person for review. See online proctoring.
What happens when a flag is raised?
A reviewer opens the case at the flagged moment, with webcam, screen and events laid out on one timeline, decides whether it’s an incident and records why. Confirmed incidents go into the candidate’s case record for your committee, along with a tamper-evident audit trail and a one-click evidence pack for appeals. The outcome is your institution’s decision.
Who are your reviewers, and when do they work?
Trained Proctorly reviewers work 24×7 during exams, in English, with one reviewer for every 40 candidates. They review 95 of every 100 flags within 5 minutes, and the rest are still reviewed, just later. Institutions can set their own turnaround, or have their own staff review cases instead. See our live proctoring and review services.
Candidates and devices
What do candidates need?
A laptop, desktop, tablet or mobile phone with a camera and microphone, running Chrome, Safari, Edge or Ulaa, and an internet connection of at least 512 Kbps download and 128 Kbps upload. Some exams also ask candidates to install a small Windows desktop app. Our candidate guide explains what is a proctored exam and what happens on the day.
What if a candidate’s internet drops?
The candidate should contact support straight away through the help link on the exam screen. Support is available 24×7 during exams. Two improvements are planned for our online exam software: resuming after a dropped connection with answers kept, and keeping technical gaps in their own category in every report.
How do you handle accommodations?
We plan to record accommodations for each candidate, such as extra time, breaks, permitted assistive software and reading aloud, so they don’t raise the flags they otherwise would. That isn’t available yet. If some of your candidates can’t use face verification, talk to us and we’ll plan the exam with you. Reading aloud, assistive tools and disability-related movement are never treated as misconduct. See proctoring accommodations.
Setup, systems and modules
Do we need an LMS or ERP?
No. Exams run inside Proctorly, so you don’t need an LMS, ERP or campus system, and integrations are optional. Proctorly can also monitor an exam that stays in Moodle, in any browser. Moodle monitoring with OAuth and LTI 1.3 is live and supports Canvas, Blackboard, and other learning platforms, including D2L Brightspace. See LMS integrations.
Can we mix center and online candidates in one exam?
Yes, with the Proctorly Examination module. The same exam can be held in a center and online with one seat plan and one set of results, and the online candidates are proctored on the Proctorly core. Proctoring inside the exam hall itself isn’t offered yet. See our exam management system.
Can we run entrance and admissions exams today?
Yes. Proctored entrance and admissions screening exams run on the Proctorly core today, at whichever assurance level you choose. The full Entrance Examination and Selection module, covering applications, eligibility, slots, merit lists and offers, is planned. See our online entrance exam page.
How long does setup take?
That depends on how many papers and candidates you have. Share your exam calendar and we’ll give you a timeline before you commit. We don’t offer a free trial, since every exam needs setting up: papers, assurance levels, identity rules and schedules. If you’d like to see the full flow first, watch the walkthrough and then book a demo.
Data and security
Where is our data stored, and is it used to train AI?
Data is hosted in the client’s geographic location by default, and institutions can keep it in their own S3 bucket instead. Your institution sets retention for each exam policy. Candidate recordings and data aren’t used to train AI models unless your institution opts in. Read more about proctoring privacy.