Sitting an exam on Proctorly? Start here, because most answers are on the pages linked below. During an exam, use the help link on your exam screen. Support is available 24×7 during exams.
Before exam day
- What is a proctored exam? The candidate guide explains what happens on the day and what is captured.
- What you need. A laptop, desktop, tablet or mobile phone with a camera and microphone, Chrome, Safari, Edge or Ulaa, and at least 512 Kbps download and 128 Kbps upload.
- Check your setup. Run the online exam system check. It runs in your browser, needs no login and stores nothing.
- Test your camera and microphone. Use the webcam test and the mic test.
- Desktop app. Some exams ask you to install a small Proctorly app on a Windows computer. Your exam link will tell you if yours does.
During the exam
- Something not working? Use the help link on the exam screen straight away. Support is available 24×7 during exams.
- Connection dropped? Contact support from the help link and let your institution know. A dropped connection is a technical problem and is not treated as misconduct.
- Reminders on screen. On-screen nudges remind you of the rules, such as staying in view. A reminder is not a flag.
After the exam
- Flagged? A flag is not a finding. A trained person reviews it, and only your institution decides an outcome. Read what happens after a flag.
- Appeals and results. Your institution runs its own appeal process, so ask it what evidence was recorded.
Your data and accommodations
- Proctoring privacy: what is captured, why and for how long.
- Proctoring accommodations: extra time, breaks and assistive tools. Speak to your institution before exam day.
Common questions
Who do I contact about my exam schedule, marks or results?
Your institution, because it sets the exam, the rules and the results. Proctorly support can help with technical problems during the exam.
Can the proctoring software read my files?
No. The optional Windows desktop agent notes that an app is open, but it never reads your documents. You are told what is captured before the exam starts.
Where can I find more answers?
See the frequently asked questions. If you still need help outside an exam, contact us and choose “Support” as the subject, or email [email protected].